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Password Self Service

 
New Users
 
I Am A New User But Do Not Know My Temporary Password
·   Please contact your Manager
 
How Do I Login With A Temporary Password?
·   To login click on this link --> Setup New Password And Create Security Questions
·   Click on "CANCEL" at the small Windows Security pop-up window
·   Click on "Set/Reset Password"
·   Click on "I agree"
·   Enter User Name (Employee ID) and Click on Submit
·   Enter Temporary password and Click on Submit
·   Enter and Confirm New Password, Click on "Change Password" to complete.
·   Click on "Create Security Questions"
·   Enter User Name and New Password, Click on "OK"
·   Click on "Create Security Questions"
·   Select three different Questions and provide an answer for each
·   Enter an answer for the "HelpDesk Question"
·   Click on "Save" to complete enrollment.
·   You may click on this link for --> Step-By-Step Instructions
 
 
Existing Users
 
I Would Like To  Create Or Change My Security Questions
·   Click on this link --> Create Or Change Security Questions
·   Enter User Name (Employee ID) and Password, Click on "OK"
·   Click on "Create Security Questions"
·   Select three different questions and provide an answer for each
·   Enter an answer for the "HelpDesk Question"
·  Click on "Save" to complete.
 
 
My Password Works But I Would Like To Change It
·   Click on this link --> Change Password
·   Do not click on cancel at the small windows security pop-up window
·   Enter User name (Employee ID) and Password, Click on "OK"
·   Click on "Change Password"
·   Enter Current Password
·   Enter and Confirm New Password
·   Click on "Change" to complete.
 
I Can't Login, My Password Doesn't Work Because...
a)  I have forgotten my password.
b)  I am locked out of my account.
c)  My password has expired.
 
·   Please click on this link --> Reset Password
·   Click on "Set/Reset Password
·   Click on "I agree"
·   Enter User Name (Employee ID) and Click on Submit
·   Provide the answer to each Security Question and Click on Submit
·   Enter and Confirm New Password
·   Click on "Change Password" to complete.
 
I Can't Login With My Password And My Security Questions Are Not Working.
a)  I've been informed that I'm not enrolled in the password reset center.
b)  I keep being asked the same security questions repeatedly.
 
Please call 1-877-808-2194 for assistance.